Our Approach

DD Solutions provides a team of technology and customer service experts to deliver the best IT.

DD Solutions delivers services using a team approach. Your technology needs will not be tied to the limitations of a ‘break/fix’ IT person as often happens with some service providers. Instead as a DD Solutions client, you will find a team of support engineers and customer service professionals working with you to deliver the best IT services and customer care the industry has to offer.

Your client services team includes:

  • A relationship manager responsible for the overall management of the relationship
  • A team of support engineers who take responsibility for the day-to-day servicing
  • Client Operations Representatives who are responsible for client communications, scheduling and general requests
  • Senior resources to handle specialized projects, Virtual CIO capabilities, or high level strategic planning
  • A Centralized Services organization for remote support, remote monitoring and back office capabilities
  • A 24-hour, 7-day a week emergency support hotline

Why do we dedicate this many resources to the care of each client? Is it really necessary to assemble expert support teams that, until now, only benefited the multinational companies?

The answer is simple: We want to be the best IT support partner for you and will leverage our demonstrated expertise in a variety of industries and proven service methodology and support systems to earn and keep your business.

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